Welcome to IT Support
Our dedicated team is here to ensure that all students, faculty, and staff have reliable and secure access to the technology resources you need to succeed.
For any technical issues, questions, or support requests, please contact us through one of the following methods. Our team is ready to assist you.
Help Desk Portal: eduportal.mcbs.edu.om
Email: itsupport@mcbs.edu.om
Phone: 24583514/515/590/531/532
Walk-in Support: 3rd Floor Block C
Hours of Operation:
Sunday - Thursday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 1:00 PM
We provide a wide range of services to support your academic and administrative activities:
1. Account and Login Support
We manage access to all major campus systems, including Eduportal, EduOasis, and Office 365. Contact us if you have trouble with your password, are unable to log in, or have questions about your account.
2. Network and Data Security
Your digital safety is our priority. We protect the campus network with robust firewalls, up-to-date antivirus and anti-malware software, and continuous monitoring to prevent unauthorized access and cyber threats.
3. System Maintenance and Backups
We perform regular maintenance on all critical software and systems, including Eduportal, EduOasis, and the RFID attendance system, to ensure they run smoothly. Your data is kept safe with daily backups and automated, role-based access controls.
4. Hardware and Software Support
The IT team provides support for all college-owned laptops, PCs, and classroom technology. We also manage an inventory of all devices to ensure they are secure and up-to-date.
5. Campus Wi-Fi and Network Access
We ensure our campus network is reliable and available when you need it. Our infrastructure includes redundant systems and multiple internet service providers to minimize downtime and keep you connected.
Q: What should I do if I receive a suspicious email?
A: Do not click on any links, download any attachments, or reply to the message. Please forward the email to us immediately at 'itsupport@mcbs.edu.om' so we can investigate. This helps protect you and the entire campus from phishing attacks.
A: Do not click on any links, download any attachments, or reply to the message. Please forward the email to us immediately at 'itsupport@mcbs.edu.om' so we can investigate. This helps protect you and the entire campus from phishing attacks.
Q: I can’t log in to Eduportal. What should I do?
A: First, try the “Forgot Password” link on the login page. If that doesn’t work, please contact us via phone or email, and we will help you reset your access.
A: First, try the “Forgot Password” link on the login page. If that doesn’t work, please contact us via phone or email, and we will help you reset your access.
Q: How do I connect to the campus Wi-Fi?
A: Select the “MCBS” network on your device and log in using your campus username and password. If you experience any issues, please visit our office for assistance.
A: Select the “MCBS” network on your device and log in using your campus username and password. If you experience any issues, please visit our office for assistance.
Our team works behind the scenes to provide a stable and secure IT environment. This includes:
- Regular Updates: We keep our firewalls, servers, and software updated to protect against the latest threats.
- Continuous Monitoring: We monitor all hardware and software for suspicious activity to catch issues before they affect you.
- Redundancy and Backups: Critical systems like our Active Directory and data servers have secondary backups to ensure service continuity.
- Staff Training: We conduct ongoing training and awareness programs for employees to help them recognize and avoid security risks like phishing.